No. givingabit is operated by Givingabit Limited. Registered number 7486009. Our business model is built to ensure we have low overheads. We receive additional payments from the retailers for directing traffic to their sites, over and above the amount advertised on givingabit.com. Being a business ensures the entire givingabit team works hard to ensure you get the best customer experience, the best retailers, and the best discounts available. The givingabit team are passionate about customer experience, givingabit back to society, and making givingabit a real success for our customers, charities, retailers and of course everyone here at givingabit!
Q. I have purchased something from a retailer via givingabit.com - my donation has not been confirmed?
A. In order for all transactions to register and enable retailers to make the payments, we need to be able to track your journey from givingabit to the retailer, and once a purchase has been made, confirmation back to givingabit from the retailer. To ensure this is trackable, you should ensure that your computer settings, such as security and browser, are allowing cookies as so not to block the track. Also, to clarify, givingabit will only get information on which retailer you visited, cost of your purchase, and the amount generated form the retailer – we will not know what you have purchased. If you cannot see some of the links on givingabit.com this may also be because of your computer settings.
Also, please ensure that you have signed in to givingabit.com, joined your chosen charity or community, and visited the retailer directly from our site, otherwise we will not be able to track your journey. Please ensure you only use voucher codes found on our site as this may invalidate your transaction. If your donation has still not registered, please contact us at email@example.com
giving us as much information as you can.
Q. I have a problem with an item I have purchased, what shall I do?
A. Everything you purchase is directly from the retailer, and so you must contact them directly. This includes returning goods. If your purchase from a retailer results in a return, your donation will not count, this will be shown on your dashboard. 'givingabit' constantly ensure that our customers feel they are getting a good service, and so we want to ensure we only partner with the best retailers. If we receive constant negative feedback from a particular retailer, we will review our relationship with them.
Q. Can I support two charities or join communities?
A. Yes. You can choose to support as many charities, or join as many different communities as you like. Every purchase you make will create a donation, and you can decide which community, and therefore which good cause benefits. You will see which communities you are part of on your dashboard.
Q. I already have a business account with some of the retailers on your site – what shall I do?
A. Our retailers inform us that you can still benefit from ‘givingabit’ with your existing account. If you experience that this is not the case – please contact us. Some retailers offer a lower payment amount for existing customers, we will strive to ensure that this information is in the 'Conditions' box next to each retailer.
Q. What happens if I do not register, or sign in, but go onto purchase via a retailer on your site?
A. Your transaction will still create a donation, however as it is not trackable back to a member, it will go into the givingabit community, which will be donating money to good causes voted by our members, and rotated regularly.
Q. My charity or good cause has not registered – what can I do?
A. Please send them this link www.givingabit.com/signup so that they can register for free and create their charitable community. You do not have to be a registered charity to benefit from the givingabit service, any UK group or individual, from schools, community projects, sports clubs, village halls, cubs, scouts, guides can all build their good cause community, and encourage others to link in with them. As with all communities that register, givingabit do reserve the right to exclude them if they are deemed inappropriate or misleading.
Q. My business has not registered a community?
Anyone can register a community within a business, but the right person in the organisation should register so they can act as administrator for their dashboard. Please send them this link www.givingabit.com/signup
As with all communities that register givingabit do reserve the right to exclude them if they are deemed inappropriate or misleading.
Q. Can my business have two communities?
A. Absolutely, for example each department within an organisation could have a community, and they could still be all raising money for the same charity. You can have some friendly competition to see who can create the most donations.
Q. How can I change the owner of our charity / community?
Please email us with the change in details, and once confirmed - we can update - firstname.lastname@example.org
Q. Can I provide feedback to givingabit for future enhancements?
A. Yes please. We're always looking to ensure that the service you receive is as you would like. We're always looking for suggestions to enhance the website, what retailers you would like to see partnering with us, information about your charity events, your business events and insight, your ideas for new givingabit characters, upload photos of your charitable activities, or just how you are feeling today. The best way is to get involved with our givingabit blog, or via twitter, facebook & linkedin.